FAQ - Cameralicense.com (2024)

How can we help you? You can find the frequently asked questions here.

Can’t find your question below? Please contact us per email on info@innocam.nl (preferably). Or by telephone: +31 (0) 172 – 61 20 50. We speak Dutch & English. Monday till Friday from 9AM- 5PM, GMT+1 (Amsterdam).

FAQ - Cameralicense.com (1)

1. Is Innocam an authorized Synology partner?

Innocam is an authorized Synology partner since 2010. You can verify this on the Synology.com website. More information about Innocam is available on the About us page and you can check our company reviews.

2. Are there periodic software maintenance fees?

A Synology Surveillance Station license provides lifetime upgrade subscription. There are no yearly software maintenance costs. You can always upgrade and use the latest version of Synology Surveillance Station software. A purchased license can also be migrated to a new Synology NAS (please note FAQ 5).

3. Are these Synology licenses supported worldwide?

Yes, it doesn’t matter where you are located. Our Synology licenses function worldwide.

4. I didn’t receive my Synology license, how long does it take?

We send the license key directly after payment. Incidental the email can be marked as Spam. So please check your Spam/Junk folder. In some rare cases our e-mail can be blocked by your e-mail provider. If you experience any issues please contact us, info@innocam.nl. We will respond as soon as possible. For several years we receive textual e-mail codes from Synology HQ Taiwan. This is better for the environment and allows faster delivery.

5. How can I migrate or reinstall my Synology license?

In case of migration you should first delete the license from your previous Synology device. If you don’t delete your licenses in a current/previous installation you cannot activate them again. In case of a NAS system or harddisk crash, you can open a support ticket. Please attach your license code and PDF invoice to the support ticket. In this case Synology headquarters Taiwan can deactivate your license.

6. Can I install the Synology license on multiple devices?

Your Synology license is valid for one (1) Synology NAS. Don’t use your license on multiple Synology devices. The activation will fail and the license might be black-listed by Synology.

7. Can I install my license without an Internet connection?

The simplest is to activate your license using an Internet connection. The license will then be automatically linked to your Synology NAS. Offline validation is also possible. You can follow the instruction here.

8. How can I check if my IP camera is suitable for Synology?

Please note that you can add two cameras to Synology Surveillance Station for free to test your camera’s work. Synology Surveillance Station supports and has integrated over 8400 IP cameras from 150 brands. Click here for the complete camera support list.

9. How many cameras can I add to my Synology?

There are several ways to find out. The datasheet of your Synology NAS lists the maximum supported cameras. Another method is via Synology web browser > Surveillance Station app > Menu > License > note the “Maximum for local device” value.

Please note that settings such as image resolution and fps affect the system performance of your Synology.

10. How can I migrate the license to another Synology device?

Starting from version 8.2.6, Surveillance Station supports a license migration function that allows you to complete the license migration process on a Synology NAS or NVR. Signing in to a valid Synology Account on a Synology device allows you to migrate licenses even if the device malfunctions.

Follow the Add License Wizard on the new NAS device. Surveillance Station will recognize the licenses have been activated, and ask you to authenticate the Synology Account of the original device to prove your identity. You can confirm and complete the migration.

Read more about license migration on Synology Knowledge Center

11. I cannot complete my order because of a Creditcard error. What can be wrong?

I some cases the Creditcard payment is failed because of an “3-D Secure” authorisation error. Some Creditcards having difficulties with 3-D Secure (security and fraud check). We suggest to try the PayPal payment option. PayPal is using another Creditcard verification method and accepts Visa, Mastercard, American Express (AMEX) and Discover Creditcards.

FAQ - Cameralicense.com (2024)

FAQs

Can I transfer a Synology surveillance License? ›

If the licenses you entered have already been activated on other devices, you can migrate them over to the current device with an authenticated Synology Account.

How many cameras can you have on a Synology Surveillance Station License? ›

Synology also provides three options for additional purchased licenses: 1, 4 or 8 Surveillance Device License Packs; each comes with a single license key, allowing you to activate 1, 4 or 8 surveillance devices at a time.

How many licenses come with a Surveillance Station? ›

Synology Camera License Packs are designed for expanding cameras set up on the Synology Surveillance Station. By default, a license for two cameras is installed. By applying the Synology license key on the Surveillance Station user interface, you will be able to set up and manage more than two cameras on the network.

Is Synology surveillance free? ›

Your surveillance device license pack is valid for good once activated. Likewise, default free licenses will never expire.

How do I backup my Synology Surveillance Station license? ›

To back up Surveillance Station:

Go to DSM > Hyper Backup to start the Backup Wizard. Follow the wizard, and choose Surveillance Station when you are prompted to select the applications to back up.

How do I export my Synology Surveillance Station settings? ›

Export IP camera configurations

Go to Management > IP Camera, and then click Configuration > Export. In the Configuration Export Wizard, name your configuration and select a destination to save the file. Then click Next. Select and add the camera(s) whose configurations you want to export, and then click Finish.

How long does Synology camera license last? ›

Free default licenses1 will never expire, and Surveillance Device License Pack2 licenses will always be valid once they are purchased. Notes: Each Synology server comes with 2, 4, 8 licenses by default, depending on the actual model.

Can I access Synology Surveillance Station remotely? ›

External access is the ability to remotely access your Synology NAS from any device with an internet connection. DSM allows you to easily set up remote access to your Synology NAS, so you can sign in to DSM or other services by simply entering a custom domain name into your web browser.

How do I add a camera to my Synology Surveillance Station? ›

Add Synology Camera
  1. Click Add Now from the pop-up message, or go to IP Camera > Add.
  2. Set up the camera information and click Next. Camera Address: Click. ...
  3. Select a setup mode and click Next. Quick Setup: Add the cameras using default Surveillance Station settings. ...
  4. Check the summary and click Done.

Do surveillance cameras always record? ›

While some cameras record 24/7, others may only record at scheduled times. Some cameras may only start recording when certain alerts are triggered. For example, a camera system may only begin recording when motion is detected.

Can anyone access my security cameras? ›

Security cameras can be hacked through phishing scams, software bugs, and third-party interactions. Practice internet security such as using strong passwords and securing your internet connection.

How many cameras do you need for home security? ›

How many cameras should a house have? The short answer is simple: between two and six security cameras for the average person. Most people require between two and four outdoor security cameras and at least one indoor camera. However, the exact number of security cameras you need will vary by property.

Is Synology a trustworthy company? ›

Trusted by some of the best and brightest minds in the IT industry with more than six million installations, Synology is committed to transforming the way businesses manage their data – elegantly simple, secure, and reliable.

Why use Synology Surveillance Station? ›

Protect your business, home, and other environments with reliable, intuitive Surveillance Station, delivering intelligent monitoring and video management tools to safeguard your valuable assets.

How do I add a license to my Synology Surveillance Station? ›

We will not collect other personal data during validation.
  1. Refer to the product specifications of your Synology device to check the maximum number of supported devices.
  2. Make sure your Synology device can access the Internet.
  3. Go to Surveillance Station > License.
  4. Click Add.
Jul 26, 2021

How do I transfer from one Synology to another? ›

Open two web browsers of the same kind (e.g., Firefox), and connect them respectively to the source and target Synology NAS. Launch File Station on both Synology NAS. You can now directly drag and drop files/folders between them via File Station.

How do I change access rights in Synology? ›

Details. Team folder permissions in Synology Drive follow those set on DSM. To adjust these permissions, sign in to DSM using an admin account and go to Control Panel > Shared Folder, select the shared folder you want to modify, click Edit > Permissions, and adjust the folder permissions as desired.

How do I add Synology Surveillance Station license offline? ›

Select Offline License Validation and then Manage License > Add License/Delete License. Add or delete licenses: Agree to the terms and choose a server, or tap Add Server and enter details. Enter the license keys and confirm. Go offline: Transfer the updated DS cam app to your NAS without internet access.

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